Privacy Policy

This Privacy Policy explains how Hallever India Pvt. Ltd. ("Hallever India Pvt. Ltd.", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit info@halleverindia.in, use our mobile or web services, create an account, or purchase lighting products and accessories (collectively, the "Services").

1) Scope & Controller

This policy applies to personal data processed by Hallever India Pvt. Ltd. as the data controller for the Services. If you access third-party websites or apps through our Services (for example, payment gateways or logistics tracking pages), their privacy practices apply.

2) Information We Collect

2.1 Information you provide to us

• Account & Profile: name, email address, phone number, shipping & billing address, password, and preferences.
• Orders & Payments: items purchased, order value, transaction timestamps, and payment status. We do not store full card details. Card data is handled by our PCI-DSS compliant payment partners.
• Support & Communications: messages, call recordings (if any), chat and email content, feedback, and survey responses.
• Content: product reviews, photos, or other content you submit.

2.2 Information collected automatically

• Device & Usage: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, clicks, session duration, and approximate location (city/country level) derived from IP.
• Cookies & Similar Technologies: cookies, pixels, and local storage to enable essential site features (cart, login), analytics, and personalization. See the Cookies section.

2.3 Information from third parties

• Payments: confirmation of payment (success/failure), masked card details, and fraud signals from payment processors (e.g., Razorpay/Stripe/etc.).
• Logistics: shipment status and delivery confirmations from couriers.
• Marketing & Social: campaign performance data and audience attributes (in aggregate) from ad platforms and social networks, subject to their policies and your settings.

3) How We Use Your Information

• Process and fulfill orders; provide invoices, shipping, delivery, and returns.
• Create and manage your account; remember your cart and preferences.
• Provide customer support and respond to queries.
• Personalize product recommendations and on-site experience.
• Send service messages (order updates, security alerts) and—if you opt in—promotional communications.
• Conduct analytics, improve our catalog, site performance, and security.
• Detect, prevent, and investigate fraud, abuse, or illegal activities.
• Comply with legal obligations and enforce our terms and policies.

4) Legal Bases (GDPR/UK GDPR, where applicable)

• Contract: to process your orders and provide the Services.
• Legitimate interests: to secure our Services, prevent fraud, and improve products.
• Consent: for optional cookies/analytics/marketing and where required by law.
• Legal obligation: for tax, accounting, and compliance requirements.

5) Sharing & Disclosure

We share data with trusted service providers under confidentiality and data processing terms:

• Payment processors for secure transactions (we do not store full card data).
• Logistics partners to deliver your orders and handle returns.
• Cloud & hosting providers to run our website and databases.
• Analytics & marketing platforms (aggregate or pseudonymous data where possible).
• Professional advisors (lawyers, auditors) as needed.
• Authorities when required by law or to protect rights, safety, and security.
• Business transfers: in case of a merger, acquisition, or asset sale, data may be transferred under appropriate safeguards.

6) Cookies & Tracking Technologies

We use essential cookies (for login, cart, checkout) and, with consent where required, analytics and advertising cookies to understand usage and measure campaigns. You can manage preferences via our cookie banner or your browser settings. Blocking essential cookies may impair site functionality.

7) Advertising & Analytics

We may use analytics tools (e.g., Google Analytics) and ad partners (e.g., Meta, Google Ads) to measure performance and show relevant offers. These partners may set cookies or read your device identifiers. Where required, we obtain your consent. You can opt out via our cookie settings or your platform/account settings.

8) Payments

Payments are processed by third-party providers (e.g., Razorpay/Stripe/Paytm). Hallever India Pvt. Ltd.does not store full card details. Providers may process your data as independent controllers according to their privacy policies.

9) Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including meeting legal, accounting, or reporting requirements. Typical retention periods:

• Account data: for the life of the account and a reasonable period after closure.
• Order & invoice data: kept for statutory tax/accounting periods.
• Support tickets: typically 24 months unless required longer.
• Marketing preferences: until you opt out or withdraw consent.

10) Security

We implement administrative, technical, and physical safeguards to protect personal data, including encryption in transit (HTTPS), access controls, monitoring, and regular reviews. No method of transmission or storage is 100% secure; we work continuously to improve our protections.

11) International Transfers

If we transfer your data outside your country, we use lawful transfer mechanisms (e.g., standard contractual clauses) and require appropriate safeguards from our providers.

12) Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or port your data; object to or restrict processing; and withdraw consent. You can also unsubscribe from marketing at any time using the link in our emails or by contacting us.

• Access/Rectification/Deletion: Email us at customercare@halleverindia.com.
• Marketing Opt‑out: Use in‑email unsubscribe links or adjust your account preferences.
• Cookie Choices: Update settings via our cookie banner or your browser.

12.1 India (DPDP Act)

If you are in India, you may exercise rights under the Digital Personal Data Protection Act, 2023 (DPDP), including the right to access, correct, and erase your personal data and to grievance redressal. You can reach our Grievance Officer/DPO at the contact details below.

12.2 EEA/UK (GDPR/UK GDPR)

You may request access, correction, deletion, restriction, or portability of your personal data and object to processing based on legitimate interests or direct marketing at any time.

13) Children’s Privacy

Our Services are not directed to children under the age required by applicable law (typically 13 or 16). We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us to request deletion.

14) User‑Generated Content

Reviews and photos you submit may be visible publicly. Do not share sensitive personal information in public content.

15) Third‑Party Links

Our website may link to third‑party sites. We are not responsible for their privacy practices. Please review their policies.

16) Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the updated version with a new "Last updated" date and, where appropriate, notify you via email or an in‑site notice.

17) Contact Us

18) Grievance Officer (India)

For DPDP-related queries or complaints, contact our Grievance Officer at customercare@halleverindia.com.

19) Additional Disclosures (CCPA/CPRA – California)

We do not sell personal information. We may share limited data for cross‑context behavioral advertising or analytics, which you can opt out of where required. California residents may exercise rights to know, delete, correct, and limit use of sensitive personal information by contacting us.

Disclaimer: This page is a general template and does not constitute legal advice. Laws vary by jurisdiction. Please consult legal counsel to tailor this policy to your specific operations, especially regarding cookies, cross‑border transfers, and sector‑specific rules.